Agensi Pekerjaan Yolo Sdn Bhd (hereinafter referred to as the “Malaysia Recruitment Agency”) shall facilitate and assist the client as employer (hereinafter referred to as the “Employer”) in the overall recruitment procedures and related administrative progress. All matters pertaining to candidate selection, interview assessment, employment offer, hiring confirmation and any other relevant recruitment decisions shall be determined solely and absolutely by the Employer at its sole discretion. The Malaysia Recruitment Agency shall not possess any decision-making authority over the recruitment results and shall only perform auxiliary services in accordance with the final instructions and decisions of the Employer.
PAYMENT TERMS
Payments Inclusive of
Passport fee, single entry visa, medical examination in Malaysia (FOMEMA) for first year, pre-departure orientation seminar, technical education and skill development, overseas workers welfare administration, overseas employment certificate, first year immigration fees (LEVI, VISA, PLKS, PLKS Process) in Malaysia, documentation stamping and commissioner for oaths, submission and processing fees, Ministry of Foreign Affairs and Notary Public, one way ticket from Indonesia to Malaysia, airport access fee, airport handling and transportation, training in Indonesia.
*Total amount payable above is for first year government charges, processing and handling fees only. It is Employer’s full responsibility to renew domestic helper’s permit for the following years.
Payment Mode & Schedule
Upon confirmation domestic hepler, the Employer shall pay deposit of RM 10,000.00. Balance amount shall be paid upon handover of the Indonesian domestic helper.
For credit card payment or credit card instalment plan, the Employer needs to bare the bank chargers or interest incurred and it is subject to the credit
card issuing bank package.
REFUND / CANCELLATION
The Malaysia Recruitment Agency only perform auxiliary services in accordance with the final instructions and decisions of the Employer, No cancellations and refunds will be entertained due to personal grounds after domestic helper confirmation. The employer is not allowed to change domestic helper’s nationality after confirmation.
MONTHLY SALARY & OFF DAY
i. Monthly salary for Indonesian domestic helper is RM 1,500.00 for the duration of two (2) years. The commencement date of domestic helper’s salary shall be the first day of arrival in Malaysia. Monthly salary subject to change based on regulations/policy that have been issued by Indonesia Missions in Malaysia.
ii. The Employer shall issue one (1) rest day per week to the Indonesian domestic helper. If the Employer wishes the said Indonesian domestic helper to work during off day, the Employer shall pay RM 87.50 for one (1) day.
iii. Employer is mandated to contribute helper’s monthly salary including overtime pay to SOCSO, helper is exempted from contributing
WARRANTY BY INDONESIA PLACEMENT AGENCY & FEE FOR REPLACEMENT NEW DOMESTIC HELPER
This replacement is valid for one (1) time only and applies to either absconded or exchange request, in accordance with the terms and conditions set forth below.
The Employer shall obey all regulations and government rules of both countries including regulations/policy that have been issued by Indonesia Missions in Malaysia. The Employer failure to comply with all regulations and government rules of both countries including regulations/policy issued by Indonesia Mission in Malaysia shall be a ground for not qualify/entitled for warranty replacement or refund.
All final decisions in respect of Warranty by Indonesia Placement Agency matters and warranty claims will be at the sole discretion of the Indonesia Placement Agency. Malaysia Recruitment Agency will be assisting perform auxiliary services in accordance with the final instructions and decisions of the Employer.
i. Replacement & fee if domestic helper Absconded
• A replacement entitlement shall apply if the respective domestic helper absconds within the number of days specified in the table below, calculated from their first day of arrival in Malaysia.
Warranty Period | Indonesia Replacement Agency Fees |
1 day – 90 days |
|
91 days – 180 days |
|
• Compound fee RM 280.00 for runaway domestic helper payable to Immigration department of Malaysia.
• Malaysia new application fee RM2,000.00 for runaway domestic helper.
• Employer has to pay domestic helper’s salary RM 87.50/ day, salary shall commence upon the first day of arrival in Malaysia.
• The Employer is required to inform, handover domestic’s helper original passport and police report to our agency within 24 hours. The Employer is not
entitled for warranty if fail to submit the necessary documents required within the stipulated time stated.
• During the warranty period, the Employer is not allowed to issue home leave for the respective domestic helper to return to their own country despite any reasons. It is the Employer sole responsibility if the Employer issue home leave for the domestic helper during warranty period, Malaysia Recruitment Agency will not held any responsibilities if domestic helper fail to return to Malaysia or missing.
ii. Replacement & fee to Exchange domestic helper
The Employer is entitled to change a new domestic helper if the employer is dissatisfied with the domestic helper’s performance or the domestic helper requesting new employer ownership transfer. The replacement to exchange new domestic helper within the number of days specified in the table below, calculated from their first day of arrival in Malaysia.
Warranty Period | Indonesia Replacement Agency Fees |
1 day – 180 days | RM 9,000 |
• Malaysia new application fee RM2,000.00 for exchange domestic helper.
• Employer has to pay domestic helper’s salary RM 87.50/ day, salary shall commence upon the first day of arrival in Malaysia.
• Malaysia Recruitment Agency shall first assist in sourcing a prospective new employer to employ the returned domestic helper, subject to the rate proposed by the new employer. A consolidated service fee of RM9,000 shall be charged to the new employer to cover all candidate matching services and administrative formalities arising from the domestic helper transfer procedure. Upon the successful completion of the domestic helper transfer, any residual balance of the paid service fee shall be refunded to the Employer in accordance with the agreed terms.
• For domestic helper exchange service, the Employer shall return the existing domestic helper to the Malaysia Recruitment Agency. The returned domestic helper shall not be repatriated to her home country. The Malaysia Recruitment Agency reserves the full right to source a new employer for the returned domestic helper. The Employer is strictly prohibited from cancelling the work permit of the returned domestic helper. Any breach of the aforesaid obligation shall result in the immediate forfeiture of the Employer’s entitlement to exchange service or refund. The returned domestic helper also has the full right and decision on the new job scope from the new employer.
• In the event that the Malaysia Recruitment Agency fails to source and successfully place the returned domestic helper with a new eligible employer within the agreed service period, the Employer shall not be entitled to any domestic helper exchange service provided by the Malaysia Recruitment Agency. No exchange replacement service, refund, compensation or other remedy shall be offered to the Employer if the exchange placement arrangement is unfulfilled for any reason whatsoever.
• In the event that the Malaysia Recruitment Agency fails to source and place a new eligible domestic helper to the Employer within the agreed service period, the Employer shall not be entitled to any exchange replacement service provided by the Malaysia Recruitment Agency. No exchange replacement service, refund, compensation or other remedy shall be offered to the Employer if the exchange placement arrangement is unfulfilled for any reason whatsoever.
• The exchange replacement service benefit shall only be valid and applicable upon the successful completion of new employer placement and new domestic helper placement in compliance with the agreed service scope.
MISCELLANEOUS
• Upon confirmation, the Employer shall prepare and submit all the documents required by government departments within seven (7) days in order to ensure smooth application process. The Employer shall comply if the attendance of respective Employer is required by the government affairs.
• The Employer is required to pick up the domestic helper within three (3) days upon domestic helper arrival in Malaysia. If the Employer fail to do so, salary and replacement warranty period shall commence from the first day of arrival in Malaysia. The Employer shall pay RM35.00 per day for agency as the cost for food and accommodation to the respective domestic helper.
• Upon domestic’s helper arrival, if medical examination in Malaysia (FOMEMA) for the first year is unsuitable, Indonesia Placement Agency will take full responsibility with free replacement to the Employer and the unsuitable domestic helper will be returned to country of origin.
• FREE replacement if domestic helper’s medical examination in Malaysia (FOMEMA) for the first year is unsuitable within one month upon arrival. The Employer shall clear domestic helper’s salary and the unsuitable domestic helper will be returned to country of origin.
• Replacement claim for medical unsuitable is subject to medical examination in Malaysia (FOMEMA) guidelines only. Any other illness shall not be defined as ‘medical unsuitable’ and there will be no replacement domestic helper other than guidelines set by FOMEMA.
• Upon completion of 2 years contract, the Employer shall borne one way ticket back to origin country for the domestic helper. The Employer is mandated to pay one month vacation leave incentives of RM1,500.00 to the domestic helper as per stated in Employment Contract.
Agensi Pekerjaan Yolo Sdn Bhd (Malaysia Recruitment Agency) reserves the absolute final decision‑making right on all matters pertaining to this Terms and Conditions, including the interpretation of these terms and conditions, assessment of warranty claims and eligibility for any services. The Employer agrees to abide by such final decision.
